Customer Service
Customer Service – We're Here to Help
At Rudrafal.com, your satisfaction and spiritual journey matter to us. Whether you have a question about an order, a product, or need personalized guidance on choosing the right Rudraksha, our customer service team is ready to assist you with care and integrity.
📞 How to Contact Us
Customer Support Hours:
Monday to Saturday – 10:00 AM to 6:00 PM (IST)
Closed on Sundays and public holidays
Email:
Phone/WhatsApp:
Instagram DMs:
We aim to respond to all queries within 24 business hours.
📦 Common Support Topics
🔹 Order Tracking
Track your order status anytime using the tracking link in your confirmation email. For assistance, contact us with your order ID.
🔹 Payment Issues
If you experience a failed payment or duplicate charge, please email us your transaction reference. We’ll investigate and resolve it promptly.
🔹 Product Queries
Not sure which Rudraksha is right for you? Reach out for personalized guidance based on your goals or spiritual needs.
🔹 Shipping & Delivery
See our Shipping Policy for timelines and shipping methods. For urgent delivery requests, contact us before placing your order.
🔹 Returns & Refunds
Review our Return & Refund Policy for eligibility and instructions.
🙏 Our Commitment
We believe in serving with authenticity, empathy, and spiritual responsibility. Each customer is a part of the Rudrafal family, and we are committed to providing:
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Authentic, lab-tested Rudraksha
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Secure packaging and timely delivery
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Transparent communication and full support before & after purchase
💬 Still Have Questions?
Fill out our Contact Form on the Contact Us page or email us directly at support@rudrafal.com.