Return & Refund Policy
At Rudrafal.com, we are committed to offering genuine, lab-tested Rudraksha and spiritual products. Due to the sacred and energized nature of our offerings, returns are only accepted under specific and limited conditions.
Please read our policy carefully before making a purchase.
🔄 Return Eligibility
We accept returns only if:
-
You receive a wrong product
-
The item is damaged or defective upon delivery
-
The item received is significantly different from the description
Returns are not accepted for reasons such as:
-
Change of mind
-
Spiritual or astrological results not as expected
-
Products that have been used, worn, or tampered with
📅 Return Window
-
Return requests must be submitted within 3 days of delivery
-
Returned items must be shipped back to us within 7 days after approval
-
Products must be in original, unused condition with packaging, certificates, and tags intact
🔁 How to Request a Return
-
Email us at support@rudrafal.com with:
-
Order ID
-
Reason for return
-
Clear photos of the product and packaging
-
-
Our support team will review your request and respond within 1–2 business days
-
If approved, we will share the return shipping address and instructions
Note: Return shipping charges will be borne by the customer unless the error was on our part.
💰 Refund Process
-
Refunds will be issued only after we receive and inspect the returned item
-
Refunds are processed via the original payment method within 7–10 business days after approval
-
Ineligible or damaged returns will not qualify for a refund
❌ Non-Returnable Items
-
Customized or energized Rudraksha
-
Rudraksha worn on the body (malas, bracelets, pendants)
-
Products without original packaging or invoice
🙏 Note on Spiritual Products
Each Rudraksha is naturally unique and considered sacred. Slight variations in size, shape, or color are normal and do not qualify as defects.
We energize and purify Rudraksha before dispatch. Once used or worn, it becomes personally connected and cannot be resold or accepted back.
📞 Need Help?
For any queries related to your order or returns, feel free to contact us:
Rudrafal.com
📧 Email: support@rudrafal.com
📞 Phone:
🕘 Support Hours: Mon–Sat, 10 AM – 6 PM IST